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Frequently Asked Questions

  • What is the difference between smoked, gray, bronze and clear glass?
    Smoked and gray are the same. Different manufactures just us different terminology. Smoked and gray are by far the most popular choice. While beautiful when the fire is burning, it also helps to hide unsightly dirty fireplaces when not in use. Bronze glass has a bronze tone added to it and looks great with polished brass and antique doors. Clear glass must be cleaned much more often.
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  • What colors do the Hearth Craft doors come in?
    The Hearth Craft doors come in a variety of colors including Antique Brass, Polished brass, Satin Nickel, Flat Black and Flat Black with Polished Brass trim. The Heart Craft Ultraview is also available in Vintage Iron and Antique Bronze.
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  • Does the Mr. Flame Fireplace Door only come in a black finish?
    Yes, it comes standard with black handles and knobs. Optional polished brass handles and knobs are available.
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  • Is it ok to expose the insulation on the back of the door to the fire on the inside of the fireplace?
    Yes, the insulation on the back of the door is made of a special fire proof fiberglass that will not catch fire.
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  • How will my door be shipped?
    All fireplace doors are shipped via FedEx Ground. Each fireplace door is packaged carefully to ensure a safe delivery.
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  • What should I do if I have a warranty issue?
    Contact our customer service department at 1-877-663-7454. We can help with any warranty issues or questions you may have.
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  • Can I burn with the fireplace doors closed?
    When used with a wood burning fireplace you can burn with the doors open or closed. There are draft slides at both top and bottom of the glass door. When fireplace door is installed on a gas fireplace, the doors must remain open when in use.
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